Ready Education incident

Known Issue: Message Inbox is not updating to reflect new direct messages

Major Resolved View vendor source →

Ready Education experienced a major incident on January 25, 2024, lasting 22h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 05:21 PM UTC
Resolved
Jan 26, 2024, 04:18 PM UTC
Duration
22h 57m
Detected by Pingoru
Jan 25, 2024, 05:21 PM UTC

Update timeline

  1. investigating Jan 25, 2024, 05:21 PM UTC

    We are currently investigating an issue affecting Campus App's "Messages" inbox, which is found in the menu of the "Community" area. The list is not updating to show new messages sent between users within the app. The messages are successfully sent, but they can be viewed only by clicking on an existing conversation, or locating the recipient's profile, and viewing your message history with them. This is also affecting notifications related to new messages, as well as notifications for new friend requests. We will update this page once a cause has been identified.

  2. resolved Jan 26, 2024, 04:18 PM UTC

    We have identified the root cause of the issue and fixed it. All the impacted functionalities should be back to normal.