Ready Education Outage History

Ready Education is up right now

Ready Education had 13 outages in the last 2 years totaling 251h 39m of downtime — averaging 0.5 incidents per month.

There were 13 Ready Education outages since May 23, 2024 totaling 251h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.readyeducation.com

Notice October 28, 2025

Intermittent service availability

Detected by Pingoru
Oct 28, 2025, 07:55 PM UTC
Resolved
Oct 29, 2025, 02:38 PM UTC
Duration
18h 43m
Timeline · 3 updates
  1. monitoring Oct 28, 2025, 07:55 PM UTC

    We are currently investigating reports of intermittent errors and degraded performance across some of our applications. This issue has been identified as stemming from resource availability constraints within the network of our primary cloud infrastructure provider, Amazon Web Services (AWS). This is a widespread issue affecting many services hosted on their platform. Our engineering team is actively monitoring the situation with AWS support to track their progress toward a resolution. We understand the importance of reliable service and sincerely apologize for any disruption this may be causing. We will provide further updates as they become available.

  2. monitoring Oct 28, 2025, 09:23 PM UTC

    Services have stabilized and we aren't currently observing any issues. We will continue to monitor and provide updates if anything changes.

  3. resolved Oct 29, 2025, 02:38 PM UTC

    The issue has been resolved. AWS has announced that it addressed the latency issues affecting a wide range of AWS services.

Read the full incident report →

Notice October 20, 2025

AWS instability and service disruption

Detected by Pingoru
Oct 20, 2025, 04:15 PM UTC
Resolved
Oct 21, 2025, 12:53 PM UTC
Duration
20h 38m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:15 PM UTC

    There is currently a wide-spread issue with AWS (Amazon Web Services) that may have caused and may continue to cause intermittent issues on the Ready Education platform. Our team has been actively monitoring the situation. Unfortunately, the resolution of this service interruption is completely dependent on AWS restoring their core services. Thank you for your patience and partnership as we navigate this external challenge.

  2. resolved Oct 21, 2025, 12:53 PM UTC

    Campus Cloud and Campus App should be stable now that AWS has resolved their issue.

Read the full incident report →

Major March 26, 2025

Mobile app login issues with LDAP Authentication in US region

Detected by Pingoru
Mar 26, 2025, 11:56 PM UTC
Resolved
Mar 27, 2025, 07:19 PM UTC
Duration
19h 22m
Timeline · 4 updates
  1. investigating Mar 26, 2025, 11:56 PM UTC

    Some students are experiencing login issues when accessing the Mobile App. This issue specifically affects users with LDAP authentication in the US region. Our team is actively investigating the issue and working on a resolution. We will provide updates as we gather more information.

  2. identified Mar 27, 2025, 04:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 27, 2025, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2025, 07:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2025

Users are unable to log in to Campus App via SSO for the first time in US region

Detected by Pingoru
Feb 20, 2025, 03:07 PM UTC
Resolved
Feb 20, 2025, 07:55 PM UTC
Duration
4h 48m
Timeline · 2 updates
  1. investigating Feb 20, 2025, 03:07 PM UTC

    We are currently investigating an issue affecting first-time SSO logins to Campus App in US region. We will provide an update as early as possible or when more information becomes available.

  2. resolved Feb 20, 2025, 07:55 PM UTC

    All services are now fully operational, and users should be able to log in via SSO without issues.

Read the full incident report →

Major January 15, 2025

Campus Cloud and Campus App are experiencing an outage

Detected by Pingoru
Jan 15, 2025, 05:22 PM UTC
Resolved
Jan 15, 2025, 08:14 PM UTC
Duration
2h 52m
Timeline · 3 updates
  1. investigating Jan 15, 2025, 05:22 PM UTC

    The API's for Campus Cloud and Campus App are not currently accessible. We are actively working to restore access to information on these platforms.

  2. monitoring Jan 15, 2025, 06:05 PM UTC

    We have identified the root cause and have resolved the issue. Campus App and Campus Cloud are both accessible and services have resumed normal operation. We will continue to monitor the platform.

  3. resolved Jan 15, 2025, 08:14 PM UTC

    The platform remains stable. This incident has been marked as "resolved."

Read the full incident report →

Minor September 5, 2024

Issue with search results on Campus App (US only)

Detected by Pingoru
Sep 05, 2024, 03:23 PM UTC
Resolved
Sep 05, 2024, 05:20 PM UTC
Duration
1h 57m
Timeline · 3 updates
  1. investigating Sep 05, 2024, 03:23 PM UTC

    We are currently investigating an issue where search results do not appear in Campus App (iOS and Android). This does not affect Campus Cloud, nor any app in our Canadian environment. We will update this incident once a root cause has been identified.

  2. monitoring Sep 05, 2024, 04:42 PM UTC

    The root cause of this issue has been identified and addressed. Search indexes are currently being rebuilt, and you should start to see results loading in Campus App. We will continue to monitor this process, and update you when the incident is fully resolved.

  3. resolved Sep 05, 2024, 05:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 26, 2024

Push notifications were not functioning in the US environment

Detected by Pingoru
Aug 26, 2024, 05:57 PM UTC
Resolved
Aug 26, 2024, 05:55 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 26, 2024, 05:57 PM UTC

    We would like to inform you that an issue was reported on the afternoon of August 23, where mobile users in the US region were unable to receive push notifications for community channel posts and other announcements. Our team promptly investigated the matter and successfully resolved the issue on August 25 at 5:00 AM. Push notifications should now be functioning as expected. We apologize for any disruption this may have caused and appreciate your patience while we worked to fix the problem.

Read the full incident report →

Major August 12, 2024

Resolved: Campus Cloud is currently unavailable for schools in the Canadian environment

Detected by Pingoru
Aug 12, 2024, 08:24 PM UTC
Resolved
Aug 13, 2024, 02:53 PM UTC
Duration
18h 29m
Timeline · 3 updates
  1. investigating Aug 12, 2024, 08:24 PM UTC

    We are actively investigating an issue that prohibits Campus Cloud from loading in the Canadian environment; i.e. http://campuscloud.readyeducation.ca.

  2. monitoring Aug 12, 2024, 11:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2024, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2024

Search is not fully functioning in US region

Detected by Pingoru
Jul 30, 2024, 04:58 PM UTC
Resolved
Jul 30, 2024, 09:00 PM UTC
Duration
4h 1m
Timeline · 3 updates
  1. identified Jul 30, 2024, 04:58 PM UTC

    We are currently experiencing issues with the search functionality on Campus App and Campus Cloud in the US region. Users are able to get search results from some features, but not others. Our team is working on implementing fixes to restore the full search functionality.

  2. monitoring Jul 30, 2024, 06:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 30, 2024, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 12, 2024

Chat Service Disruption in US Production

Detected by Pingoru
Jul 12, 2024, 06:35 PM UTC
Resolved
Jul 12, 2024, 08:01 PM UTC
Duration
1h 25m
Timeline · 2 updates
  1. investigating Jul 12, 2024, 06:35 PM UTC

    We are currently experiencing an issue with our chat services in US. Users are unable to send direct messages to others. Our team is actively investigating the cause of this disruption and working to resolve it as quickly as possible.

  2. resolved Jul 12, 2024, 08:01 PM UTC

    This incident has been resolved. The chat service is back to normal.

Read the full incident report →

Minor July 10, 2024

Campus Cloud Insight Page Data Loading Issue

Detected by Pingoru
Jul 10, 2024, 08:39 PM UTC
Resolved
Jul 16, 2024, 11:53 AM UTC
Duration
5d 15h
Timeline · 4 updates
  1. investigating Jul 10, 2024, 08:39 PM UTC

    We are currently experiencing an issue where the Campus Cloud Insight Page is not loading data for some schools in the US. This issue began around June 29, 2024. We have identified the root cause of the issue and applied a fix. However, it will take some time for the system to catch up with processing the historical data. We are closely monitoring the situation to ensure that data processing progresses as expected. We will provide updates on the progress and notify you once the issue is fully resolved.

  2. monitoring Jul 10, 2024, 08:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 15, 2024, 12:39 PM UTC

    We have made significant progress in resolving the data loading issue. As of now, the majority of the historical data has been processed, and most of the affected schools should see their data correctly displayed on the Campus Cloud Insight Page. We continue to monitor the situation closely and are working to ensure that the remaining data is processed as quickly as possible. We will keep you updated on our progress and notify you once the issue is fully resolved. Thank you for your patience and understanding as we work to restore full functionality.

  4. resolved Jul 16, 2024, 11:53 AM UTC

    We are pleased to inform you that the issue with the Campus Cloud Insight Page has been fully resolved. All historical data has been successfully processed, and the daily data processing job is now running smoothly. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Major June 26, 2024

Outage in US and Canada Campus App Production Environments

Detected by Pingoru
Jun 26, 2024, 12:20 PM UTC
Resolved
Jun 26, 2024, 12:20 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 26, 2024, 12:22 PM UTC

    We have identified that the reported incident below was a false alarm. There was no actual outage. Our internal alert indicating "SSO down" was incorrect. We are modifying our alerts to ensure they accurately reflect the status of our services. We apologize for any confusion caused by this false alarm. --- Both the US and Canada production environments experienced down time with Single Sign On from 2024-06-26 03:59 AM to 2024-06-26 05:07 AM EDT. Unauthenticated users may have experienced difficulty signing in, already signed in users would be largely unaffected. We have resolved the issue and the affected service is back to normal operation.

Read the full incident report →

Minor May 23, 2024

Push notifications to iOS devices are not functioning in the Canada environment.

Detected by Pingoru
May 23, 2024, 06:44 PM UTC
Resolved
May 24, 2024, 06:50 PM UTC
Duration
1d
Timeline · 4 updates
  1. investigating May 23, 2024, 06:44 PM UTC

    We identified an issue affecting push notifications to iOS devices in the Canada environment. Users in this region are currently unable to receive any push notifications on their iOS devices. Our team has identified the root cause of the issue and is actively working on implementing a fix.

  2. identified May 23, 2024, 06:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 24, 2024, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 24, 2024, 06:50 PM UTC

    This incident has been resolved.

Read the full incident report →