Ready Education incident

Outage in US and Canada Campus App Production Environments

Major Resolved View vendor source →

Ready Education experienced a major incident on June 26, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2024, 12:20 PM UTC
Resolved
Jun 26, 2024, 12:20 PM UTC
Duration
—
Detected by Pingoru
Jun 26, 2024, 12:20 PM UTC

Update timeline

  1. resolved Jun 26, 2024, 12:22 PM UTC

    We have identified that the reported incident below was a false alarm. There was no actual outage. Our internal alert indicating "SSO down" was incorrect. We are modifying our alerts to ensure they accurately reflect the status of our services. We apologize for any confusion caused by this false alarm. --- Both the US and Canada production environments experienced down time with Single Sign On from 2024-06-26 03:59 AM to 2024-06-26 05:07 AM EDT. Unauthenticated users may have experienced difficulty signing in, already signed in users would be largely unaffected. We have resolved the issue and the affected service is back to normal operation.