Ready Education incident
Campus Cloud Insight Page Data Loading Issue
Ready Education experienced a minor incident on July 10, 2024, lasting 5d 15h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 10, 2024, 08:39 PM UTC
We are currently experiencing an issue where the Campus Cloud Insight Page is not loading data for some schools in the US. This issue began around June 29, 2024. We have identified the root cause of the issue and applied a fix. However, it will take some time for the system to catch up with processing the historical data. We are closely monitoring the situation to ensure that data processing progresses as expected. We will provide updates on the progress and notify you once the issue is fully resolved.
- monitoring Jul 10, 2024, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 15, 2024, 12:39 PM UTC
We have made significant progress in resolving the data loading issue. As of now, the majority of the historical data has been processed, and most of the affected schools should see their data correctly displayed on the Campus Cloud Insight Page. We continue to monitor the situation closely and are working to ensure that the remaining data is processed as quickly as possible. We will keep you updated on our progress and notify you once the issue is fully resolved. Thank you for your patience and understanding as we work to restore full functionality.
- resolved Jul 16, 2024, 11:53 AM UTC
We are pleased to inform you that the issue with the Campus Cloud Insight Page has been fully resolved. All historical data has been successfully processed, and the daily data processing job is now running smoothly. Thank you for your patience and understanding as we worked to resolve this issue.