Ready Education incident

Issue with search results on Campus App (US only)

Minor Resolved View vendor source →

Ready Education experienced a minor incident on September 5, 2024, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 03:23 PM UTC
Resolved
Sep 05, 2024, 05:20 PM UTC
Duration
1h 57m
Detected by Pingoru
Sep 05, 2024, 03:23 PM UTC

Update timeline

  1. investigating Sep 05, 2024, 03:23 PM UTC

    We are currently investigating an issue where search results do not appear in Campus App (iOS and Android). This does not affect Campus Cloud, nor any app in our Canadian environment. We will update this incident once a root cause has been identified.

  2. monitoring Sep 05, 2024, 04:42 PM UTC

    The root cause of this issue has been identified and addressed. Search indexes are currently being rebuilt, and you should start to see results loading in Campus App. We will continue to monitor this process, and update you when the incident is fully resolved.

  3. resolved Sep 05, 2024, 05:20 PM UTC

    This incident has been resolved.