Ready Education incident

Mobile app login issues with LDAP Authentication in US region

Major Resolved View vendor source →

Ready Education experienced a major incident on March 26, 2025, lasting 19h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2025, 11:56 PM UTC
Resolved
Mar 27, 2025, 07:19 PM UTC
Duration
19h 22m
Detected by Pingoru
Mar 26, 2025, 11:56 PM UTC

Update timeline

  1. investigating Mar 26, 2025, 11:56 PM UTC

    Some students are experiencing login issues when accessing the Mobile App. This issue specifically affects users with LDAP authentication in the US region. Our team is actively investigating the issue and working on a resolution. We will provide updates as we gather more information.

  2. identified Mar 27, 2025, 04:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 27, 2025, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2025, 07:19 PM UTC

    This incident has been resolved.