Readme incident

We are investigating widespread downtime across all hubs

Critical Resolved View vendor source →

Readme experienced a critical incident on June 23, 2025 affecting ReadMe Hubs, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 02:16 PM UTC
Resolved
Jun 23, 2025, 03:48 PM UTC
Duration
1h 32m
Detected by Pingoru
Jun 23, 2025, 02:16 PM UTC

Affected components

ReadMe Hubs

Update timeline

  1. investigating Jun 23, 2025, 01:29 PM UTC

    We are currently investigating and will update as/when we know more.

  2. investigating Jun 23, 2025, 02:16 PM UTC

    We have identified a likely cause and are working on remediating.

  3. monitoring Jun 23, 2025, 02:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 23, 2025, 02:19 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 23, 2025, 03:37 PM UTC

    We've identified the root cause of the issue: a cold cache, which temporarily prevented some pages from loading. The cache is regenerating, and things are coming back to normal.

  6. resolved Jun 23, 2025, 03:48 PM UTC

    This incident has been resolved.