Reactify experienced a minor incident on August 10, 2023 affecting Indexing, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 10, 2023, 05:29 AM UTC
We are currently experiencing an issue where pinned products within curations are not being retained, as an interim fix we have paused bulk syncing and republished all curations to restore the pinned products. Live updates will still be processed as normal and continue to update your products in realtime. Rest assured, our team is working to resolve this as quickly as possible. We apologise for any inconvenience caused and will keep you updated on the progress. Thank you for your understanding.
- identified Aug 10, 2023, 05:30 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 10, 2023, 05:41 AM UTC
A fix is now being deployed and tested in our staging environment.
- identified Aug 10, 2023, 07:09 AM UTC
A fix is now being deployed to production environments.
- resolved Aug 10, 2023, 07:37 AM UTC
This incident has been resolved.