Reactify incident

Reduced search performance with intermittent outages

Notice Resolved View vendor source →

Reactify experienced a notice incident on September 4, 2023 affecting Search, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2023, 01:15 AM UTC
Resolved
Sep 05, 2023, 04:47 AM UTC
Duration
1d 3h
Detected by Pingoru
Sep 04, 2023, 01:15 AM UTC

Affected components

Search

Update timeline

  1. investigating Sep 04, 2023, 01:15 AM UTC

    We are reporting reduced search performance and intermittent outages to some stores.

  2. monitoring Sep 04, 2023, 01:16 AM UTC

    A fix has been implemented and we are now monitoring.

  3. resolved Sep 05, 2023, 04:47 AM UTC

    We have deployed further updates to resolve intermittent issues that have been reported and are continuing to monitor. These updates look to resolve the following affected functions: - Grouped Products, Merged Products - Excluded products appearing in curations We are continuing to optimise the analytics feature, a separate update will be provided around this. We appreciate your patience and apologise for any inconvenience.