ReachInbox AI incident

Network Connectivity Issue Due to Upstream Provider Downtime

Critical Resolved View vendor source →

ReachInbox AI experienced a critical incident on July 3, 2025 affecting Website, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 05:49 AM UTC
Resolved
Jul 03, 2025, 09:09 AM UTC
Duration
3h 20m
Detected by Pingoru
Jul 03, 2025, 05:49 AM UTC

Affected components

Website

Update timeline

  1. investigating Jul 03, 2025, 05:49 AM UTC

    We are currently experiencing degraded network connectivity due to an outage with one of our backbone upstream providers. This may result in intermittent connectivity issues or increased latency for some users. Our engineering team is actively monitoring the situation and is in contact with the upstream provider to expedite resolution. We will provide updates as we receive more information. We appreciate your patience while we work to restore full connectivity.

  2. monitoring Jul 03, 2025, 06:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2025, 09:09 AM UTC

    This incident has been resolved.