Razer experienced a major incident on October 20, 2025 affecting Razer ID and Razer Synapse, lasting 20h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Razer IDRazer Synapse
Update timeline
- investigating Oct 20, 2025, 08:02 AM UTC
RazerID service degradation observed. We are currently investigating the issue.
- investigating Oct 20, 2025, 08:03 AM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 08:26 AM UTC
team is working with the Cloud Service Provider to recover the service. Service degradation is still observed.
- identified Oct 20, 2025, 03:16 PM UTC
The Cloud Service Provider is still working towards a full resolution. Service degradation continues to be observed.
- monitoring Oct 20, 2025, 09:08 PM UTC
The cloud service provider has implemented fixes, and we are seeing recovery in the previously degraded services.
- resolved Oct 21, 2025, 04:26 AM UTC
This incident has been resolved.