Razer experienced a major incident on September 4, 2020 affecting Razer ID, lasting 7h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Razer ID
Update timeline
- investigating Sep 04, 2020, 01:13 PM UTC
You may experience a degradation in service in login into RazerID. We are currently investigating the issue.
- identified Sep 04, 2020, 04:34 PM UTC
We have identified the cause of the issue & have implemented a workaround. User's will be able to login to RazerID successfully now although some intermittent failures may be observed.
- monitoring Sep 04, 2020, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2020, 08:43 PM UTC
The incident has been resolved.