Razer experienced a minor incident on November 25, 2020 affecting Razer ID, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Razer ID
Update timeline
- investigating Nov 25, 2020, 02:26 PM UTC
We are currently investigating the issue. Please retry login for affected users.
- identified Nov 25, 2020, 05:34 PM UTC
Intermittent issue is caused by a degradation of a service at the infra provider. Work is in progress.
- monitoring Nov 25, 2020, 07:52 PM UTC
We have implemented a workaround and RazerID services are stabilizing. We will continue to monitor the situation as degradation at our infra provider still persists.
- monitoring Nov 25, 2020, 07:53 PM UTC
The team has implemented a workaround which restored RazerID login. The service will be under monitoring while the infra provider restores the underlying root cause.
- resolved Nov 26, 2020, 05:08 PM UTC
This incident has been resolved.