Razer incident

Unable to Access RazerID and Razer Gold Websites

Critical Resolved View vendor source →

Razer experienced a critical incident on July 22, 2021 affecting Razer ID and Razer Gold & Silver, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2021, 04:10 PM UTC
Resolved
Jul 22, 2021, 05:52 PM UTC
Duration
1h 42m
Detected by Pingoru
Jul 22, 2021, 04:10 PM UTC

Affected components

Razer IDRazer Gold & Silver

Update timeline

  1. investigating Jul 22, 2021, 04:00 PM UTC

    We are currently investigating this issue.

  2. identified Jul 22, 2021, 04:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 22, 2021, 04:10 PM UTC

    RazerID is back online. We are continuing to work on a fix for Razer Gold.

  4. identified Jul 22, 2021, 04:21 PM UTC

    Razer Gold is partially online. We are continuing to work on a fix for Razer Gold.

  5. identified Jul 22, 2021, 04:52 PM UTC

    Payment services on Razer Gold are still having issues. We are continuing to work on a fix for Razer Gold.

  6. monitoring Jul 22, 2021, 05:01 PM UTC

    A fix has been implemented for RazerID and Razer Gold, and we will continue to monitor.

  7. resolved Jul 22, 2021, 05:52 PM UTC

    This incident has been resolved.