Razer incident

[RazerID] Login Issues

Major Resolved View vendor source →

Razer experienced a major incident on December 7, 2021 affecting Razer ID, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:22 PM UTC
Resolved
Dec 07, 2021, 07:35 PM UTC
Duration
3h 12m
Detected by Pingoru
Dec 07, 2021, 04:22 PM UTC

Affected components

Razer ID

Update timeline

  1. investigating Dec 07, 2021, 04:22 PM UTC

    Logins are currently affected, and the team is investigating the issue.

  2. investigating Dec 07, 2021, 04:36 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 07, 2021, 04:38 PM UTC

    We have identified the issue to be on a major cloud provider, and are working with them to recover the services.

  4. monitoring Dec 07, 2021, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 07, 2021, 07:35 PM UTC

    This incident has been resolved.