Razer incident

[Razer Gold & Silver] Service Degradation

Major Resolved View vendor source →

Razer experienced a major incident on December 7, 2021 affecting Razer Gold & Silver, lasting 8h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:41 PM UTC
Resolved
Dec 08, 2021, 12:50 AM UTC
Duration
8h 8m
Detected by Pingoru
Dec 07, 2021, 04:41 PM UTC

Affected components

Razer Gold & Silver

Update timeline

  1. investigating Dec 07, 2021, 04:41 PM UTC

    We are currently investigating this issue.

  2. identified Dec 07, 2021, 04:42 PM UTC

    We have identified the issue to be on a major cloud provider, and are working with them to recover the services.

  3. identified Dec 07, 2021, 10:20 PM UTC

    Update: Payment with Razer Gold has been resumed. Team is still working on resolving some other issues.

  4. resolved Dec 08, 2021, 12:50 AM UTC

    This incident has been resolved.