Razer experienced a critical incident on June 10, 2022 affecting Razer ID and Razer Gold & Silver, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Razer IDRazer Gold & Silver
Update timeline
- investigating Jun 10, 2022, 03:07 AM UTC
We are currently investigating this issue.
- identified Jun 10, 2022, 03:13 AM UTC
We are seeing an increased error rate on a major Cloud Service Provider, and are currently working with them to recover the services. RazerID Login services and Razer Gold services are affected with intermittent connectivity issues. Please perform a retry if you do encounter any issues.
- identified Jun 10, 2022, 03:22 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 10, 2022, 04:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2022, 05:54 AM UTC
This incident has been resolved.