Razer incident

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Major Resolved View vendor source →

Razer experienced a major incident on May 30, 2019 affecting Razer Insider and RazerCare Store, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2019, 07:37 AM UTC
Resolved
May 30, 2019, 09:25 AM UTC
Duration
1h 47m
Detected by Pingoru
May 30, 2019, 07:37 AM UTC

Affected components

Razer InsiderRazerCare Store

Update timeline

  1. investigating May 30, 2019, 07:37 AM UTC

    We are currently investigating this issue.

  2. investigating May 30, 2019, 08:47 AM UTC

    We are continuing to investigate this issue.

  3. identified May 30, 2019, 08:55 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 30, 2019, 09:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 30, 2019, 09:25 AM UTC

    This incident has been resolved.