Rasayel incident

Some text messages are incorrectly reported as an "Unsupported message type" on 360dialog WhatsApp channels

Minor Resolved View vendor source →

Rasayel experienced a minor incident on May 8, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 08, 2023, 10:19 AM UTC
Resolved
May 08, 2023, 10:19 AM UTC
Duration
—
Detected by Pingoru
May 08, 2023, 10:19 AM UTC

Update timeline

  1. resolved May 08, 2023, 10:19 AM UTC

    Type: Incident Duration: 25 days, 4 hours and 29 minutes Affected Components: WhatsApp (360dialog) May 8, 10:19:41 GMT+0 - Identified - The issue is affecting a very small portion of messages where the messages arrive as "Unsupported message type" We've isolated the issue to 360dialog's system, and escalated it to their Engineering team. We're currently waiting for feedback from their side. Jul 3, 14:49:03 GMT+0 - Resolved - This incident has been resolved.