Rasayel experienced a minor incident on July 12, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 12, 2023, 03:29 PM UTC
Type: Incident Duration: 1 hour and 6 minutes Affected Components: Web App, Website, Mobile App Jul 12, 15:29:06 GMT+0 - Investigating - We are experiencing a delay processing incoming messages on multiple channels. We have identified the issue on our end, and are working on a fix. You may notice some contact messages are slow to show up in Rasayel. All messages will be processed, no messages will be lost. Jul 12, 16:07:16 GMT+0 - Monitoring - We have mitigated the issue and there is no backlog or delay in processing incoming messages. All messages should show in Rasayel with no delay. Please refresh your page or reload your app if you are still experiencing slowness in receiving messages. Jul 12, 16:35:35 GMT+0 - Resolved - This incident has been resolved.