Rasayel incident

We have identified an issue with realtime notifications

Minor Resolved View vendor source →

Rasayel experienced a minor incident on August 23, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2023, 08:17 AM UTC
Resolved
Aug 23, 2023, 08:17 AM UTC
Duration
—
Detected by Pingoru
Aug 23, 2023, 08:17 AM UTC

Update timeline

  1. resolved Aug 23, 2023, 08:17 AM UTC

    Type: Incident Duration: 1 day, 21 hours and 24 minutes Affected Components: WhatsApp (Cloud API), Website, Web App, Facebook Messenger, Mobile App, WhatsApp (360dialog) Aug 23, 08:17:04 GMT+0 - Investigating - We have identified an issue with the third-party service we use to deliver real-time notifications. We are seeing sporadic instances of real-time notifications not being delivered to users. The impact of this is that messages might not appear in the inbox in real-time, and other real-time effects within the Rasayel Inbox, such as typing indicators, may not fire. We are continuing to monitor. Aug 23, 09:02:28 GMT+0 - Resolved - This incident has been resolved. if you are still experiencing issues make sure to refresh the page.