Issue affecting conversation lists, inbox counts, filters, and search

Update timeline

1. resolved Apr 26, 2024, 04:53 PM UTC

   Type: Incident Duration: 2 hours and 49 minutes Affected Components: Web App, Mobile App Apr 26, 16:53:51 GMT+0 - Identified - We are currently working on resolving this issue. No messages or conversations are lost. This affects only the following areas: \- Conversation lists and counts \- Conversation statuses \- Filtering \- Search We're making progress, and we'll update you as soon as everything is back to normal. Any issues that you see now will be resolved once that's done. Thank you for your patience. Apr 26, 18:13:09 GMT+0 - Monitoring - We have issued a fix and are monitoring the results. Improvements should be felt in the app on response times, loading issues. We will update once we are confident the issue is resolved. Apr 26, 18:42:32 GMT+0 - Monitoring - Systems look stable. We are currently processing all conversations that were impacted by the incident and are continuing to monitor the results. To be clear - No messages or conversations have been lost. Apr 26, 19:43:19 GMT+0 - Resolved - Incident resolved. All conversations have been processed. No data was lost during this incident, and the inbox is now stable.