Rasayel incident

Some disruptions to Cloud API messaging [360dialog]

Minor Resolved View vendor source →

Rasayel experienced a minor incident on February 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 07:45 AM UTC
Resolved
Feb 05, 2025, 07:45 AM UTC
Duration
—
Detected by Pingoru
Feb 05, 2025, 07:45 AM UTC

Update timeline

  1. resolved Feb 05, 2025, 07:45 AM UTC

    Type: Incident Duration: 7 hours and 19 minutes Affected Components: Web App, Website, Facebook Messenger, WhatsApp (Cloud API), Mobile App, WhatsApp (360dialog) Feb 5, 08:32:15 GMT+0 - Investigating - The cause of the issue has been identified as a META issue and we’re awaiting their response. Meta has acknowledged this issue on [their status page](https://metastatus.com/whatsapp-business-api) Feb 5, 15:04:24 GMT+0 - Resolved - META has reported that this issue has now been resolved. Feb 5, 07:45:51 GMT+0 - Investigating - 360dialog is currently experiencing a partial outage in its cloud API messaging service. This outage is specifically affecting the messaging service for incoming messages. For more information refer to their [status page](https://status.360dialog.com/cm6r59kif000nhwyo48km38ut).