Rainforest QA incident
Rainforest SMS Numbers: Intermittent Outbound Deliverability Failures
Rainforest QA experienced a minor incident on August 17, 2023 affecting Rainforest SMS Numbers, lasting 25d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 17, 2023, 03:18 AM UTC
We've identified an issue with some messages sent via the Rainforest SMS app not being delivered. Incoming messages are not affected: messages sent to Rainforest SMS numbers from other services are viewable in the Rainforest SMS app.
- identified Aug 17, 2023, 10:50 AM UTC
This has occurred because of new regulations surrounding registering sending messages from "long code" phone numbers (A2P 10DLC). We have started the process to register the numbers we use for sending SMS messages and our vendor has informed us this may take a few weeks. This only affects sending SMS messages from our virtual SMS inbox service. It does not affect receiving them - so tests that involve sending SMS messages such as MFA login and don't require a response via SMS are unaffected.
- identified Sep 11, 2023, 11:19 AM UTC
We've resolved this issue and now SMS messages can be sent in response to inbound messages in tests.
- resolved Sep 11, 2023, 11:19 AM UTC
This incident has been resolved.