Rainforest QA incident

Delays when starting runs

Minor Resolved View vendor source →

Rainforest QA experienced a minor incident on October 2, 2024 affecting Visual Editor and Tester Community test execution and 1 more component, lasting 7h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 12:48 PM UTC
Resolved
Oct 02, 2024, 08:15 PM UTC
Duration
7h 26m
Detected by Pingoru
Oct 02, 2024, 12:48 PM UTC

Affected components

Visual EditorTester Community test executionAutomation test execution

Update timeline

  1. identified Oct 02, 2024, 12:48 PM UTC

    We are working on an issue that is delaying the allocation of virtual machines when starting a run. We have identified the issue and are working to resolve it.

  2. identified Oct 02, 2024, 01:42 PM UTC

    We have applied a temporary fix to mitigate the issue and are continuing to work on a more permanent fix.

  3. monitoring Oct 02, 2024, 07:28 PM UTC

    A permanent fix has been implemented and performance appears to have returned to normal. No further delays are expected.

  4. resolved Oct 02, 2024, 08:15 PM UTC

    This incident has been resolved.