Rainforest API incident
Intermittent Issues with Frontend Login and Registration
Rainforest API experienced a minor incident on October 20, 2025 affecting Dashboard and Website, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 05:37 PM UTC
🔍 Current Status We are actively monitoring intermittent failures and slow performance affecting frontend login and registration components. 🧭 Root Cause This incident is linked to a widespread service disruption from our upstream provider Amazon Web Services (AWS). Our hosting provider, Netlify, is also reporting issues tied to this outage. ⚠️ What is Affected 🔓 Users may encounter errors, timeouts, or slow load times when attempting to log in or register 📊 Access to the main customer dashboard may be intermittent ✅ What is Unaffected 🛠️ All core API Scraping services are 100% operational and processing data as expected 📡 Real-Time Updates We are monitoring the situation closely. For live status from our upstream providers: AWS Health Status: https://health.aws.amazon.com/health/status Netlify Status: https://www.netlifystatus.com/ 🕒 Next Steps We will post a new update as soon as the situation is resolved or additional information becomes available. Thank you for your patience - we apologize for any inconvenience this external disruption may cause.
- resolved Oct 21, 2025, 07:35 PM UTC
Login / Registration & Dashboard Issues - RESOLVED 🔍 What Happened Intermittent failures and slow performance hit our login / registration & dashboard components. Root cause: AWS service disruption that cascaded to Netlify, our hosting provider. ✅ Current Status 🟢 AWS & Netlify have both confirmed 100% stability. 🟢 All services - including the main customer dashboard - are back to normal performance. 🟢 Core API Scraping services stayed 100% operational - no data was affected. 🙏 Thank You Your patience and understanding while we rode out this upstream bump are hugely appreciated!