Rainforest API incident

Parsing Issue

Minor Resolved View vendor source →

Rainforest API experienced a minor incident on July 3, 2021 affecting Stock Estimation Requests, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2021, 02:48 PM UTC
Resolved
Jul 03, 2021, 05:41 PM UTC
Duration
2h 53m
Detected by Pingoru
Jul 03, 2021, 02:48 PM UTC

Affected components

Stock Estimation Requests

Update timeline

  1. identified Jul 03, 2021, 02:48 PM UTC

    Stock Estimation result parsing is currently experiencing a critical error with no stock estimation information being parsed due to an outage on the Amazon.com site itself.

  2. monitoring Jul 03, 2021, 04:10 PM UTC

    This issue is caused by Amazon.com currently having an issue with the Cart. The issue is widely reported on social media (https://twitter.com/JeremyLaurenson/status/1411342926869901313) so we anticipate Amazon will resolve the issue shortly. In the meantime "type=stock_estimation" requests will fail due to the underlying Amazon failure. We will closely monitor the situation and update this incident as soon as Amazon resolve the issue.

  3. monitoring Jul 03, 2021, 04:10 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 03, 2021, 04:12 PM UTC

    Collections with their "Type" set to "stock_estimation" will automatically remain in the "queued" state until Amazon resolve the cart issue and Rainforest requests begin succeeding again. No further action is required on your part - the Collections will automatically resume.

  5. monitoring Jul 03, 2021, 04:21 PM UTC

    This issue appears to only affect the Amazon.com domain currently. Stock Estimation requests to other Amazon domains are succeeding as normal.

  6. resolved Jul 03, 2021, 05:41 PM UTC

    The cart on amazon.com is functional again, and stock_estimation requests are succeeding.