Rainforest API incident

Increased error rates on "type=offers" requests

Minor Resolved View vendor source →

Rainforest API experienced a minor incident on November 26, 2020 affecting API, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2020, 03:07 PM UTC
Resolved
Nov 26, 2020, 04:23 PM UTC
Duration
1h 15m
Detected by Pingoru
Nov 26, 2020, 03:07 PM UTC

Affected components

API

Update timeline

  1. investigating Nov 26, 2020, 03:07 PM UTC

    We are investigating increased error rates on type=offers requests. type=offers requests may take longer to return, or timeout. We will update as soon as our team have identified the root cause.

  2. monitoring Nov 26, 2020, 03:46 PM UTC

    A fix has been deployed and we are monitoring the platform as response rates are recovering.

  3. resolved Nov 26, 2020, 04:23 PM UTC

    This incident has been resolved.