Rain incident

Send Transactions are stuck for ERC20 coins and BTC

Minor Resolved View vendor source →

Rain experienced a minor incident on March 15, 2023 affecting Website and Mobile and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2023, 12:34 PM UTC
Resolved
Mar 15, 2023, 01:18 PM UTC
Duration
44m
Detected by Pingoru
Mar 15, 2023, 12:34 PM UTC

Affected components

WebsiteMobileRain Pro

Update timeline

  1. investigating Mar 15, 2023, 12:34 PM UTC

    There is an issue with our custodial partner who are investigating.

  2. investigating Mar 15, 2023, 12:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 15, 2023, 12:58 PM UTC

    Our custodial partners are still investigating

  4. resolved Mar 15, 2023, 01:18 PM UTC

    Our Custodial partner has resolved the issue at their end. All stuck send transactions for ERC20 coins and BTC are now processed and completed.