Radar incident

Locations, Usages, and Analytics pages timing out

Minor Resolved View vendor source →

Radar experienced a minor incident on April 30, 2025 affecting Dashboard, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 06:10 PM UTC
Resolved
Apr 30, 2025, 09:56 PM UTC
Duration
3h 45m
Detected by Pingoru
Apr 30, 2025, 06:10 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Apr 30, 2025, 06:10 PM UTC

    The Locations page in the dashboard is loading slowly or timing out. However, the track API is operating normally. We are investigating the issue.

  2. investigating Apr 30, 2025, 06:17 PM UTC

    The Usage and Analytics pages in the dashboard are also loading slowly or timing out. We are continuing to investigate the issue.

  3. identified Apr 30, 2025, 06:52 PM UTC

    An AWS Athena service issue is impacting the queries that power the Locations, Usage, and Analytics pages. We are waiting for updates from AWS support.

  4. identified Apr 30, 2025, 07:26 PM UTC

    AWS support has informed us that they are continuing to work on a fix for this issue.

  5. monitoring Apr 30, 2025, 08:40 PM UTC

    This incident appears to be resolved, but we are waiting for confirmation from AWS support.

  6. resolved Apr 30, 2025, 09:56 PM UTC

    This incident has been resolved.