Radar incident

Elevated API errors and latencies

Notice Resolved View vendor source →

Radar experienced a notice incident on October 6, 2021 affecting Track API and Dashboard and 1 more component, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2021, 12:33 AM UTC
Resolved
Oct 06, 2021, 06:34 AM UTC
Duration
6h 1m
Detected by Pingoru
Oct 06, 2021, 12:33 AM UTC

Affected components

Track APIDashboardWebhooksSearch APIsData ImportGeocoding APIsData ExportRouting APIs

Update timeline

  1. investigating Oct 06, 2021, 01:27 AM UTC

    We are investigating elevated API errors and latencies.

  2. investigating Oct 06, 2021, 01:51 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 06, 2021, 01:53 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 06, 2021, 02:28 AM UTC

    We are continuing to investigate this issue.

  5. identified Oct 06, 2021, 03:28 AM UTC

    We have identified the issue and are implementing a fix.

  6. resolved Oct 06, 2021, 06:34 AM UTC

    This incident has been resolved. Due to a code rollback, an index build was triggered, leading to CPU and IO pressure on our database. This index has completed building and all services have returned to normal latencies.