RackNerd Outage History

Started Jul 21, 2025, 02:52 PM UTC· resolved Jul 21, 2025, 02:52 PM UTC

1. resolved Jul 21, 2025, 02:52 PM UTC

   We are aware that ATL149KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 21, 2025, 11:26 AM UTC· resolved Jul 21, 2025, 11:26 AM UTC

1. resolved Jul 21, 2025, 11:26 AM UTC

   We are aware that SJ195KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 19, 2025, 01:57 PM UTC· resolved Jul 19, 2025, 01:57 PM UTC

1. resolved Jul 19, 2025, 01:57 PM UTC

   We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 19, 2025, 01:05 PM UTC· resolved Jul 19, 2025, 01:05 PM UTC

1. resolved Jul 19, 2025, 01:05 PM UTC

   We are aware that MIA2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 18, 2025, 06:06 AM UTC· resolved Jul 18, 2025, 06:06 AM UTC

1. resolved Jul 18, 2025, 06:06 AM UTC

   We are aware that NYRN212KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 17, 2025, 10:16 PM UTC· resolved Jul 17, 2025, 10:16 PM UTC

1. resolved Jul 17, 2025, 10:16 PM UTC

   We are aware that DAL182KVM, DAL184KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DAL182KVM, DAL184KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Jul 17, 2025, 07:42 PM UTC· resolved Jul 17, 2025, 07:42 PM UTC

1. resolved Jul 17, 2025, 07:42 PM UTC

   We are aware that ATL108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still troubleshooting this device with the remote hands team in Atlanta, as it requires physical intervention to resolve. UPDATE: Our team is continuing to work with remote hands in Atlanta to bring ATL108KVM back online. At this time, we want to set proper expectations -- it will likely take a bit longer before we see a full resolution. We're currently aiming to have this resolved by sometime tomorrow. From what we can tell so far, this appears to be a hardware-related issue unrelated to storage. The storage devices are intact, and your data is safe, this is strictly a matter of coordinating the necessary physical repairs and component replacements. We truly appreciate your patience and will continue to keep you updated as we make further progress. UPDATE July/18/25 2:35 PM PDT: We are still actively working on restoring node ATL108KVM. Our team, along with remote hands on-site in Atlanta, has attempted a few different replacement parts and workarounds today, but unfortunately those proved to be incompatible with the hardware in question. We’ve since shipped a compatible replacement component, and we're currently waiting on that package to arrive on-site. Once received, remote hands will proceed further. We remain committed to resolving this as quickly as possible, and your data remains safe throughout the process. Thank you again for your continued patience and understanding. Further updates will be provided as we make additional progress. UPDATE July/20/25 8:20 PM PDT: We wanted to share another quick update -- tracking on the replacement component we shipped to repair this node indicates it is scheduled to arrive by end of business day tomorrow (Monday). Once it’s received, the on-site remote hands team will proceed with the final steps needed to restore ATL108KVM. We’re cautiously optimistic that we’ll be able to bring this node fully back online tomorrow. Once again, your data remains safe, and we truly appreciate your continued patience and understanding throughout this process. We’ll provide another update once there’s further movement. UPDATE: This is resolved and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

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Started Jul 17, 2025, 05:12 PM UTC· resolved Jul 17, 2025, 05:12 PM UTC

1. resolved Jul 17, 2025, 05:12 PM UTC

   We are aware that ASH128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 16, 2025, 04:55 PM UTC· resolved Jul 16, 2025, 04:55 PM UTC

1. resolved Jul 16, 2025, 04:55 PM UTC

   We are aware that SEA152KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 16, 2025, 10:27 AM UTC· resolved Jul 16, 2025, 10:27 AM UTC

1. resolved Jul 16, 2025, 10:27 AM UTC

   We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 15, 2025, 06:30 PM UTC· resolved Jul 15, 2025, 06:30 PM UTC

1. resolved Jul 15, 2025, 06:30 PM UTC

   We are aware that NYRN103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 15, 2025, 09:00 AM UTC· resolved Jul 15, 2025, 09:00 AM UTC

1. resolved Jul 15, 2025, 09:00 AM UTC

   We are aware that SJ182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 15, 2025, 05:39 AM UTC· resolved Jul 15, 2025, 05:39 AM UTC

1. resolved Jul 15, 2025, 05:39 AM UTC

   We are aware that DC03LA115KVM, DC03LA116KVM, DC03LA117KVM,DC03LA118KVM , DC03LA119KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA115KVM, DC03LA116KVM, DC03LA117KVM,DC03LA118KVM , DC03LA119KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that DC03LA115KVM, DC03LA116KVM, DC03LA117KVM,DC03LA118KVM , DC03LA119KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

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Started Jul 14, 2025, 10:21 PM UTC· resolved Jul 14, 2025, 10:21 PM UTC

1. resolved Jul 14, 2025, 10:21 PM UTC

   We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 14, 2025, 01:09 PM UTC· resolved Jul 14, 2025, 01:09 PM UTC

1. resolved Jul 14, 2025, 01:09 PM UTC

   We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 11, 2025, 09:32 AM UTC· resolved Jul 11, 2025, 09:32 AM UTC

1. resolved Jul 11, 2025, 09:32 AM UTC

   We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 11, 2025, 08:54 AM UTC· resolved Jul 11, 2025, 08:54 AM UTC

1. resolved Jul 11, 2025, 08:54 AM UTC

   We are aware that ASH128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 09, 2025, 07:33 AM UTC· resolved Jul 09, 2025, 07:33 AM UTC

1. resolved Jul 09, 2025, 07:33 AM UTC

   We are aware that DAL149KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 08, 2025, 06:53 PM UTC· resolved Jul 08, 2025, 06:53 PM UTC

1. resolved Jul 08, 2025, 06:53 PM UTC

   We are aware that 7950XNY207 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 08, 2025, 04:14 PM UTC· resolved Jul 08, 2025, 04:14 PM UTC

1. resolved Jul 08, 2025, 04:14 PM UTC

   We are aware that LAXSSD750nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 08, 2025, 03:25 PM UTC· resolved Jul 08, 2025, 03:25 PM UTC

1. resolved Jul 08, 2025, 03:25 PM UTC

   We are currently performing an emergency migration for all virtual machines on host node 7950XNY302. Due to underlying hardware issues on the original node, which are expected to require extended troubleshooting, we are migrating VPS instances to another healthy host node in order to ensure stability and minimize disruption. Once your VPS has been successfully migrated, you will receive an individual email notification with more details. All data and configurations will remain intact. We appreciate your patience and understanding as we work to complete this with minimal downtime. UPDATE: The migration has been successfully completed. All clients previously hosted on 7950XNY302 have been sent an email with additional information regarding this matter. With that said, host node 7950XNY302 is now officially decommissioned and has been taken out of production, and this status incident is now resolved.

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Started Jul 08, 2025, 01:32 PM UTC· resolved Jul 08, 2025, 01:32 PM UTC

1. resolved Jul 08, 2025, 01:32 PM UTC

   We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 08, 2025, 09:38 AM UTC· resolved Jul 08, 2025, 09:38 AM UTC

1. resolved Jul 08, 2025, 09:38 AM UTC

   We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jul 08, 2025, 04:24 AM UTC· resolved Jul 08, 2025, 04:24 AM UTC

1. resolved Jul 08, 2025, 04:24 AM UTC

   We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are currently investigating a possible cooler issue with server 7950XNY302, which we believe may be contributing to the recent instability issues. Our team is in the process of preparing a cooler replacement, and we will post another update to this status incident once more information or progress becomes available. Thank you for your continued patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XNY302. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Jul 07, 2025, 08:36 PM UTC· resolved Jul 07, 2025, 08:36 PM UTC

1. resolved Jul 07, 2025, 08:36 PM UTC

   We are aware that LAXSSD5803nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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