RackNerd experienced a minor incident on August 5, 2025 affecting San Jose Datacenter, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 05, 2025, 12:34 PM UTC
We are aware that SJ163KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
- resolved Aug 05, 2025, 06:22 PM UTC
We are aware that SJ163KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.