Rabbit experienced a minor incident on September 23, 2025 affecting Rabbit Messenger (Rabbit Messenger) and Rabbit Messenger (Plugins) and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 09:27 AM UTC
Summary We are currently investigating an issue causing degraded service performance for customers connecting through the KPN network in the Netherlands. Impact Users on the KPN network may be experiencing slow response times, intermittent connection errors, and timeouts when accessing our services. The issue appears to be specific to users on this network provider. Core services remain operational, but performance is significantly impacted for those affected.
- resolved Sep 23, 2025, 10:39 AM UTC
KPN has resolved the issue. All services should be available again.