Rabbit incident
Degraded Performance: Outbound WhatsApp Messaging Failures
Rabbit experienced a minor incident on June 12, 2026 affecting Rabbit Messenger (Outgoing WhatsApp messages), lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 01:54 PM UTC
We have identified an issue impacting our WhatsApp outbound messaging service. This appears to be related to an upstream issue with the WhatsApp/Meta API, causing message delivery failures and high latency. Impact: Delayed or failed delivery for outgoing WhatsApp messages. Current Action: We are monitoring Meta's status updates closely and working to mitigate the impact on our routing layer where possible. We appreciate your patience and will keep this page updated with real-time progress as Meta resolves the underlying issue.
- resolved Jun 12, 2026, 05:39 PM UTC
Meta has officially confirmed that the upstream issues impacting the WhatsApp Cloud API have been fully resolved and services are restored. Our system metrics have completely returned to normal, and all outbound WhatsApp messaging is functioning as expected. Any message backlogs that built up during the peak of the outage have now fully cleared. Current State: 100% Operational. Action Required: None. All messaging services are running normally. Thank you so much for your patience and understanding while we monitored this disruption!