Qwilr had 18 outages in the last 2 years totaling 10h 43m of downtime — averaging 0.7 incidents per month.
There were 18 Qwilr outages since October 7, 2024 totaling 10h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing an issue with published Qwilr Pages on a custom domain. Our team are currently investigating.
Published Qwilr Pages have been restored
We have identified an issue that is causing new Single Sign On logins to be denied. This only affects new logins, existing logins will not be affected. A fix is being deployed.
A fix has been deployed and we are monitoring.
The issue has been resolved. SSO logins are working as expected.
Certificates used for HTTPS on Custom Domains may not have been correctly registered for customers using this feature. Visitors to those pages may have received a security warning in their browser.
During scheduled maintenance, some users may have received “comment resolved” email notifications. These were sent in error — no comments were resolved, and no data was modified. This was not a security incident. The root cause has been identified and we are updating the system to prevent this occurring again. We apologise for any inconvenience.
Mar 17, 07:27 AEDT Resolved - This incident has been resolved. Mar 17, 07:25 AEDT Monitoring - Fix has been deployed, we will continue monitoring. Mar 17, 07:00 AEDT Update - We are continuing to work on a fix for this issue. Mar 17, 06:48 AEDT Identified - The cause has been identified and a fix is being deployed Mar 17, 06:43 AEDT Investigating - We are investigating the issue
Mar 4, 10:38 AEDT Resolved - A fix has been deployed and resolved the issue for custom-domains. Mar 4, 10:25 AEDT Identified - The issue has been identified with an authentication provider and we are implementing a fix. Mar 4, 10:22 AEDT Investigating - We are currently investigating a partial outage for those using our custom-domain feature.
Some pages were degraded after an upstream authentication provider for Qwilr Public Pages experienced an outage. During this time access to some custom domain pages was not available.
Dec 5, 20:23 AEDT Resolved - This incident has been resolved. Dec 5, 20:12 AEDT Monitoring - We are experiencing a full outage on pages.qwilr.com. We have identified that the issues is caused by our external DNS provider and we are monitoring.
Nov 19, 01:53 AEDT Resolved - This incident has been resolved. Nov 19, 00:59 AEDT Update - The 3rd party has identified the issue and is looking to restore services. Nov 18, 23:58 AEDT Update - We are continuing to monitor the issue with the 3rd party. Nov 18, 23:20 AEDT Monitoring - Identified a issue with a third party service. We are monitoring.
Oct 23, 20:10 AEDT Resolved - A fix has been deployed and we are seeing no further degradation. Oct 23, 19:10 AEDT Update - We are seeing improved performance as the fix is being deployed. Will continue monitoring. Oct 23, 17:53 AEDT Update - A fix is being deployed. We will continue monitoring and advise when resolved. Oct 23, 17:10 AEDT Update - We continue to monitor the Cloud Provider's resolution steps for the degradation. Oct 23, 15:45 AEDT Monitoring - Qwilr has identified an issue with our Published Qwilr Pages due to degraded Cloud Provider. We are monitoring.
Aug 30, 14:23 AEST Resolved - This incident has been resolved. Aug 30, 14:18 AEST Update - We are continuing to monitor for any further issues. Aug 30, 14:18 AEST Monitoring - A fix has been implemented and we are monitoring the results. Aug 30, 14:06 AEST Update - We are continuing to work on a fix for this issue. Aug 30, 12:26 AEST Identified - The issue has been identified and a fix is being deployed.
Jun 26, 17:16 AEST Resolved - Services are restored and pages on Custom Domains are accessible. Jun 26, 17:06 AEST Monitoring - Services are being restored. We are monitoring. Jun 26, 16:52 AEST Identified - Access to Qwilr pages on custom-domains are being disrupted by a third-party provider. We are working with the provider to resolve the issue. Jun 26, 16:41 AEST Investigating - We've still investigating the causes of these issues. We'll update as soon as we have a solution.
Cloudflare, a network and security service provider to Qwilr, experienced intermittent failures for some of their services. This had a flow on effect that degraded some of the Qwilr Platform.
We are currently investigating an issue with published Qwilr pages experiencing an outage.
The cause has been identified, and a fix deployed.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a degradation in a few in-app features. Though editing and published pages are unaffected.
The issue has been identified and we are testing solutions.
Services are recovering and appears that everything is operational again.
This incident has been resolved.
We are currently investigating the issue
The issue has been identified, and a fix is being investigated
The issue causing notifications and automations to be delayed has been resolved so that this will not happen in the future.
We are currently investigating this issue.
We've identified the issue and should have a fix rolling out soon
A deployment issue triggered a configuration mismatch in production. We've released a fix and should now be using the correct values.