Qwilr experienced a major incident on April 20, 2018, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 20, 2018, 08:23 PM UTC
Some customers are seeing an error loading a qwilr or while logging in. We're investigating the cause.
- investigating Apr 20, 2018, 09:16 PM UTC
We're still investigating and don't have an ETA at this time.
- investigating Apr 20, 2018, 09:29 PM UTC
We've identified some database issues, but we don't yet have an ETA for a fix. We're still working to identify the right course of action.
- identified Apr 20, 2018, 09:54 PM UTC
We've identified the cause and we're working with the database provider to restore service to that database. We don't have an ETA yet, but we're getting closer.
- monitoring Apr 20, 2018, 10:20 PM UTC
Service has been restored and we're monitoring the database to make sure everything is stable.
- resolved Apr 20, 2018, 11:12 PM UTC
Everything is stable and working well now. Please get in touch at [email protected] if you're still experiencing any problems.