Qwilr incident

Very slow app response times

Notice Resolved View vendor source →

Qwilr experienced a notice incident on June 6, 2019 affecting Published Qwilr Pages and Qwilr App and 1 more component, lasting 19h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2019, 04:03 AM UTC
Resolved
Jun 06, 2019, 11:06 PM UTC
Duration
19h 3m
Detected by Pingoru
Jun 06, 2019, 04:03 AM UTC

Affected components

Published Qwilr PagesQwilr AppBlueprint APIQwilr Website

Update timeline

  1. investigating Jun 06, 2019, 04:03 AM UTC

    We are currently investigating an issue with our cloud provider. Load times in the app will be quite slow until this is resolved

  2. identified Jun 06, 2019, 04:48 AM UTC

    We have identified the issue with the cloud servers and are implementing a fix

  3. identified Jun 06, 2019, 04:48 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 06, 2019, 05:19 AM UTC

    The problematic cloud servers have been removed, and app response times have stabilised. We will continue to monitor performance and add more cloud resources as necessary

  5. resolved Jun 06, 2019, 11:06 PM UTC

    This incident has been resolved.