Qwilr incident

Very slow app response times

Minor Resolved View vendor source →

Qwilr experienced a minor incident on January 27, 2021 affecting Qwilr App and Blueprint API, lasting 17h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2021, 04:23 AM UTC
Resolved
Jan 27, 2021, 09:41 PM UTC
Duration
17h 17m
Detected by Pingoru
Jan 27, 2021, 04:23 AM UTC

Affected components

Qwilr AppBlueprint API

Update timeline

  1. investigating Jan 27, 2021, 04:23 AM UTC

    We have identified an issue that is causing the app to be very slow, and some users may not be able to log in. The team is urgently working on a fix now.

  2. investigating Jan 27, 2021, 05:00 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 27, 2021, 05:14 AM UTC

    We identified a bottleneck in our database disk resources, and have allocated more resources to remove the bottleneck. We will continue to closely monitor the database for any further problems

  4. resolved Jan 27, 2021, 09:41 PM UTC

    Service should be functioning as normal again.