Quintype incident

Story Analytics - Partial Outage

Major Resolved View vendor source →

Quintype experienced a major incident on July 22, 2020 affecting Analytics - Collector and Analytics - Reports, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2020, 02:23 PM UTC
Resolved
Jul 22, 2020, 04:23 PM UTC
Duration
2h
Detected by Pingoru
Jul 22, 2020, 02:23 PM UTC

Affected components

Analytics - CollectorAnalytics - Reports

Update timeline

  1. identified Jul 22, 2020, 02:23 PM UTC

    Story Analytics from 4 PM today is currently unavailable, The team has identified the issue and is working on a fix. Expected ETA - in the next 2 HRS

  2. resolved Jul 22, 2020, 04:23 PM UTC

    The incident has been resolved. We were unable to save data between 4 PM and 8 PM today (22/07/2020) Analytics is working now.