QuickBooks Outage History

QuickBooks is up right now

QuickBooks had 40 outages in the last 2 years totaling 75h 37m of downtime — averaging 1.6 incidents per month.

There were 40 QuickBooks outages since May 29, 2024 totaling 75h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.quickbooks.intuit.com

Notice October 28, 2024

Some customers in Australia are unable to lodge BAS directly to ATO from within QBO.

Detected by Pingoru
Oct 28, 2024, 11:46 PM UTC
Resolved
Oct 30, 2024, 01:22 AM UTC
Duration
1d 1h
Affected: APAC
Timeline · 2 updates
  1. investigating Oct 28, 2024, 11:46 PM UTC

    We are aware that some customers are not able to Elodge BAS with the ATO from with in QuickBooks, and are working with engineering team with high urgency to restore this functionality as quickly as possible. We apologise for any inconvenience that this is causing.

  2. resolved Oct 30, 2024, 01:22 AM UTC

    We are pleased to share that a fix has been deployed and you should now be able to lodge BAS electronically to ATO from within QuickBooks. Thank you for your patience as we worked to address this.

Read the full incident report →

Notice October 21, 2024

Some customers are not able to access Payroll within Australian QuickBooks Online

Detected by Pingoru
Oct 21, 2024, 11:25 PM UTC
Resolved
Oct 22, 2024, 01:29 AM UTC
Duration
2h 4m
Affected: APAC
Timeline · 3 updates
  1. investigating Oct 21, 2024, 11:25 PM UTC

    We are aware that some customers are not able to access Payroll within Australian QuickBooks Online, and are working with engineering team with high urgency to restore payroll function as quickly as possible. We apologise for any inconvenience that this is causing.

  2. investigating Oct 21, 2024, 11:40 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 22, 2024, 01:29 AM UTC

    We are pleased to share that a fix has been deployed and you should now be able to access Payroll. Thank you for your patience as we worked to address this.

Read the full incident report →

Minor October 8, 2024

QuickBooks Online - Unable to use Global Search for recent transactions

Detected by Pingoru
Oct 08, 2024, 04:57 PM UTC
Resolved
Oct 09, 2024, 12:11 AM UTC
Duration
7h 14m
Affected: United StatesCanada
Timeline · 4 updates
  1. investigating Oct 08, 2024, 04:57 PM UTC

    We are currently investigating an issue in which the Global Search is not returning any results.

  2. identified Oct 08, 2024, 07:11 PM UTC

    We’ve identified the source of the problem and are working to resolve the issue.

  3. monitoring Oct 08, 2024, 09:02 PM UTC

    A fix has been implemented, but it may take a few hours before the Global Search starts returning results. We appreciate your patience while work is completed to resolve this issue.

  4. resolved Oct 09, 2024, 12:11 AM UTC

    This issue has been resolved. The search feature is now working and will show results for all transactions recently created.

Read the full incident report →

Minor October 1, 2024

Some customers are unable to complete HMRC submissions through QuickBooks Payroll

Detected by Pingoru
Oct 01, 2024, 12:58 PM UTC
Resolved
Oct 01, 2024, 04:11 PM UTC
Duration
3h 13m
Affected: EMEA
Timeline · 2 updates
  1. investigating Oct 01, 2024, 12:58 PM UTC

    We are aware that some customers are not able to complete their HMRC submissions using Payroll function in QuickBooks. Investigation has commenced and we hope to get payroll up and running soon. Apologies for any inconvenience that this is causing you.

  2. resolved Oct 01, 2024, 04:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 30, 2024

QuickBooks Online - Unable to login

Detected by Pingoru
Sep 30, 2024, 10:19 PM UTC
Resolved
Sep 30, 2024, 10:22 PM UTC
Duration
3m
Affected: United States
Timeline · 2 updates
  1. identified Sep 30, 2024, 10:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Sep 30, 2024, 10:22 PM UTC

    This issue has been resolved. Clearing your browsers cache and cookies might be needed if you are still experiencing issues getting to the login page.

Read the full incident report →

Major September 12, 2024

QBO Switch Company Issue

Detected by Pingoru
Sep 12, 2024, 02:51 PM UTC
Resolved
Sep 12, 2024, 04:09 PM UTC
Duration
1h 18m
Affected: United StatesEMEAAPACCanada
Timeline · 3 updates
  1. investigating Sep 12, 2024, 02:51 PM UTC

    Some customers are currently unable to utilize the Switch Company feature in QBO due to the option not appearing under the Gear Icon. We’ve identified the source of the problem and are working to resolve the issue. As a workaround, you can log out of QBO and log back in to select the desired company.

  2. monitoring Sep 12, 2024, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

  3. resolved Sep 12, 2024, 04:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 29, 2024

QBO Login issue

Detected by Pingoru
Aug 29, 2024, 10:56 AM UTC
Resolved
Aug 29, 2024, 01:23 PM UTC
Duration
2h 26m
Affected: EMEA
Timeline · 6 updates
  1. investigating Aug 29, 2024, 10:56 AM UTC

    Some customers are currently unable to login into their QBO account due to not receiving MFA code either via email or text. We’ve identified the source of the problem and are working to resolve the issue.

  2. investigating Aug 29, 2024, 10:56 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 29, 2024, 11:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 29, 2024, 11:22 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 29, 2024, 11:22 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 29, 2024, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 8, 2024

Some customers are unable to access Invoices page in QuickBooks Online.

Detected by Pingoru
Aug 08, 2024, 04:52 PM UTC
Resolved
Aug 08, 2024, 05:41 PM UTC
Duration
48m
Affected: United StatesCanada
Timeline · 5 updates
  1. investigating Aug 08, 2024, 04:52 PM UTC

    Some customers are unable to access Invoices page in QuickBooks Online. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

  2. investigating Aug 08, 2024, 05:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 08, 2024, 05:22 PM UTC

    We’ve identified the source of the problem and are working to resolve the issue.

  4. monitoring Aug 08, 2024, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the inconvenience.

  5. resolved Aug 08, 2024, 05:41 PM UTC

    Our teams have resolved the issue, and users should now be able to access invoices, purchase orders and use the pay functions. Thank you for your patience as we worked to resolve this issue.

Read the full incident report →

Minor August 1, 2024

E-Invoicing customers are encountering 502 Bad Gateway

Detected by Pingoru
Aug 01, 2024, 06:59 PM UTC
Resolved
Aug 01, 2024, 09:09 PM UTC
Duration
2h 9m
Affected: United States
Timeline · 4 updates
  1. investigating Aug 01, 2024, 06:59 PM UTC

    We are aware of issues impacting invoices, purchase orders and errors with the pay button. We’re currently investigating the cause of the issue and we’ll share updates on our progress.

  2. investigating Aug 01, 2024, 07:31 PM UTC

    We are still investigating the issue. We apologize for the inconvenience and hope to get everything up and running soon!

  3. monitoring Aug 01, 2024, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the inconvenience.

  4. resolved Aug 01, 2024, 09:09 PM UTC

    Our teams have resolved the issue, and users should now be able to access invoices, purchase orders and use the pay functions. Thank you for your patience as we worked to resolve this issue.

Read the full incident report →

Minor August 1, 2024

QBO Emailed Forms Not Received

Detected by Pingoru
Aug 01, 2024, 04:46 PM UTC
Resolved
Aug 01, 2024, 11:48 PM UTC
Duration
7h 1m
Affected: United StatesEMEACanada
Timeline · 3 updates
  1. identified Aug 01, 2024, 04:46 PM UTC

    Some customers are currently unable to send emails via QuickBooks online. We’ve identified the source of the problem and are working to resolve the issue. The emails are currently in a backlog and will be sent by the system after some time.

  2. monitoring Aug 01, 2024, 07:54 PM UTC

    A fix has been implemented and we are monitoring the results. The emails are currently in a backlog and are being sent by the system. This will take some time to work through the backlog but it is actively working through these emails.

  3. resolved Aug 01, 2024, 11:48 PM UTC

    A fix has been implemented. The emails are currently in a backlog and are being sent. This will take some time to work through the backlog but it is actively working through these emails.

Read the full incident report →

Major July 31, 2024

Some customers are unable to process credit card payments in QuickBooks Desktop.

Detected by Pingoru
Jul 31, 2024, 09:51 PM UTC
Resolved
Aug 01, 2024, 01:43 AM UTC
Duration
3h 52m
Affected: United States
Timeline · 3 updates
  1. investigating Jul 31, 2024, 09:51 PM UTC

    Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress. While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent. We apologize for the inconvenience and hope to get everything up and running soon!

  2. identified Aug 01, 2024, 12:34 AM UTC

    The issue has been identified and engineers are working on a fix.

  3. resolved Aug 01, 2024, 01:43 AM UTC

    The payment processing issues have been resolved. Thank you for your patience as we worked to fix this issue.

Read the full incident report →

Minor July 25, 2024

QBO login error 502 Bad Gateway

Detected by Pingoru
Jul 25, 2024, 04:16 PM UTC
Resolved
Jul 25, 2024, 09:19 PM UTC
Duration
5h 2m
Affected: United StatesEMEACanada
Timeline · 5 updates
  1. monitoring Jul 25, 2024, 04:16 PM UTC

    We are aware some customers some customers are experiencing issues logging into QuickBooks online. In the meantime, please refresh your browser and try again. We apologize for any inconveniences.

  2. identified Jul 25, 2024, 04:23 PM UTC

    We are aware some customers some customers are experiencing issues logging into QuickBooks online. In the meantime, please refresh your browser and try again. We apologize for any inconveniences.

  3. identified Jul 25, 2024, 04:36 PM UTC

    We are continuing to work on a fix for this issue.

  4. investigating Jul 25, 2024, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon. Refreshing your browser will allow you to bypass the error.

  5. resolved Jul 25, 2024, 09:19 PM UTC

    An earlier issue with QBO prevented some users from login into their accounts. Our teams have resolved the issue, and users should now be able to login. Thank you for your patience as we worked to resolve this issue.

Read the full incident report →

Minor July 19, 2024

Some customers may not be able to access Payroll services

Detected by Pingoru
Jul 19, 2024, 06:45 AM UTC
Resolved
Jul 19, 2024, 08:02 PM UTC
Duration
13h 16m
Affected: United StatesUnited StatesEMEA
Timeline · 5 updates
  1. investigating Jul 19, 2024, 06:45 AM UTC

    We are investigating reports of connectivity issues which may cause interruption to accessing Payroll services during this time. We apologise for any inconvenience and will provide further update as soon as it becomes available.

  2. investigating Jul 19, 2024, 07:59 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 19, 2024, 09:37 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 19, 2024, 12:35 PM UTC

    Payroll services are currently stable and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience.

  5. resolved Jul 19, 2024, 08:02 PM UTC

    The earlier issue with Payroll services have been resolved. Thank you for your patience as we worked to resolve this issue.

Read the full incident report →

Major June 24, 2024

Some QuickBooks Online customers are unable to login

Detected by Pingoru
Jun 24, 2024, 01:10 PM UTC
Resolved
Jun 24, 2024, 02:04 PM UTC
Duration
54m
Affected: United StatesUnited StatesEMEAEMEACanadaCanada
Timeline · 2 updates
  1. investigating Jun 24, 2024, 01:10 PM UTC

    We are aware that some QBO and QBSE services are experiencing issues. This issue is currently being investigated and we'll keep you posted on further developments as we work to resolve the issue.

  2. resolved Jun 24, 2024, 02:04 PM UTC

    We're happy to report that this issue has been resolved. We appreciate your patience and understanding while we worked to fix it.

Read the full incident report →

Notice June 20, 2024

Some customers are not receiving verification code via SMS when signing into QuickBooks.

Detected by Pingoru
Jun 20, 2024, 01:34 AM UTC
Resolved
Jun 20, 2024, 02:09 AM UTC
Duration
35m
Affected: APACAPAC
Timeline · 2 updates
  1. investigating Jun 20, 2024, 01:34 AM UTC

    We are aware that some customers are not able to receive verification code via SMS / text message when signing into QuickBooks. Investigative work is in progress and we will share further update when it becomes available. Meanwhile as a workaround, please try to send verification code to email address.

  2. resolved Jun 20, 2024, 02:09 AM UTC

    We are pleased to share that a fix has been deployed to resolve the SMS code issue. You should now be able to receive verification code via SMS / text message when this method is selected. Thank you for being patient with us as we worked to resolve this.

Read the full incident report →