Qubole incident

us.qubole.com environment intermittent connectivity issues

Major Resolved View vendor source →

Qubole experienced a major incident on August 4, 2020 affecting Site Availability and QDS API, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2020, 04:14 PM UTC
Resolved
Aug 04, 2020, 08:49 PM UTC
Duration
4h 35m
Detected by Pingoru
Aug 04, 2020, 04:14 PM UTC

Affected components

Site AvailabilityQDS API

Update timeline

  1. investigating Aug 04, 2020, 04:14 PM UTC

    Qubole DevOps is investigating an issue with the us.qubole.com environment. The current symptom customers may see is slow loading times or occasional inability to connect to the Qubole web application. We received monitoring alerts and working on investigating the issue with urgent priority.

  2. identified Aug 04, 2020, 04:55 PM UTC

    Qubole DevOps continues to actively work on the issue. We believe we have found the root cause issue, but we do not have a current ETA on the recovery. All necessary teams in our Operations and Engineering teams are engaged in the incident and we will continue to provide regular updates.

  3. monitoring Aug 04, 2020, 05:07 PM UTC

    Qubole DevOps has resolved the current issue and we are continuing to verify all functionality. We will continue to monitor and provide updates if there are any further issues.

  4. resolved Aug 04, 2020, 08:49 PM UTC

    Qubole DevOps has monitored the environment for the past few hours and determined everything is fully operational. We are resolving this incident.