Qubole incident

Tunnel Server issue on us.qubole.com

Major Resolved View vendor source →

Qubole experienced a major incident on March 17, 2021 affecting Site Availability and Command Processing and 1 more component, lasting 16h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2021, 06:02 PM UTC
Resolved
Mar 18, 2021, 10:32 AM UTC
Duration
16h 30m
Detected by Pingoru
Mar 17, 2021, 06:02 PM UTC

Affected components

Site AvailabilityCommand ProcessingQubole SchedulerCluster Operations

Update timeline

  1. identified Mar 17, 2021, 06:02 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 17, 2021, 10:49 PM UTC

    A resolution path appears to be valid and is currently progressing.

  3. identified Mar 17, 2021, 11:38 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 18, 2021, 10:32 AM UTC

    Restarting and updating tunnel servers has resolved this issue.