Qubole experienced a critical incident on March 27, 2021 affecting Site Availability and Command Processing and 1 more component, lasting 4d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2021, 11:08 PM UTC
We are currently investigating this issue.
- identified Mar 29, 2021, 07:19 PM UTC
Devops has confirmed the cluster issue with the wellness environment. We're working on gathering internal resources to correct it.
- identified Mar 30, 2021, 06:34 PM UTC
This issue may only impact a small subset of customers on wellness.qubole.com. Devops is confirming a change to get those customers back online.
- identified Mar 31, 2021, 08:19 PM UTC
Devops is currently implementing a server change on the affected wellness environment that should resolve this issue. This incident will be updated again as soon as that is complete.
- resolved Apr 01, 2021, 11:15 AM UTC
Devops has updated the wellness environment to correct this issue.