Quay experienced a minor incident on September 23, 2025 affecting Support Cases, lasting 10d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Support Cases
Update timeline
- scheduled Sep 23, 2025, 07:44 PM UTC
Backend maintenance is scheduled for October 4th, 2025 from 04.00am - 04.00am UTC. During this time Support Cases will be inaccessible, which means customers will not be able to view, create or edit cases. To create support cases during the maintenance window, use [email protected]
- scheduled Sep 23, 2025, 07:45 PM UTC
We will be undergoing scheduled maintenance during this time.
- completed Oct 04, 2025, 04:05 AM UTC
The scheduled maintenance has been completed.