Quartzy experienced a notice incident on September 16, 2019, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 16, 2019, 07:00 PM UTC
Our third-party customer support provider, Zendesk, is facing an outage. Certain portions of our website that are dependent on Zendesk are currently not functioning. This includes our customer support portal and order cancellation requests. Our team is actively monitoring the situation and working to alleviate the issue.
- resolved Sep 16, 2019, 09:32 PM UTC
Our team has seen a drop in failed requests and Zendesk is now reporting the issue as resolved.