Quartzy incident

Investigating: California customers having trouble checking out

Minor Resolved View vendor source →

Quartzy experienced a minor incident on March 27, 2024 affecting Quartzy Web Application, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2024, 05:04 PM UTC
Resolved
Mar 27, 2024, 05:53 PM UTC
Duration
48m
Detected by Pingoru
Mar 27, 2024, 05:04 PM UTC

Affected components

Quartzy Web Application

Update timeline

  1. investigating Mar 27, 2024, 05:04 PM UTC

    We are currently investigating an issue that is preventing customers from checking out of the Quartzy shop if the shipping address is located in California.

  2. identified Mar 27, 2024, 05:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 27, 2024, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 27, 2024, 05:46 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 27, 2024, 05:53 PM UTC

    This incident has been resolved.