Application Performance Degradation

Update timeline

1. investigating Mar 09, 2026, 02:16 PM UTC

   Status: Investigating We are currently investigating reports of issues with some users loading the application and reports of widget load delays. We are currently investigating the issue and will post an update as the issue is identified and mitigation are in place Affected components Signals (Degraded performance) Email (Degraded performance) Mobile Apps (Degraded performance) Web App (Degraded performance) Platform (Degraded performance) Conversations (Degraded performance) Meetings (Degraded performance) Offers (Degraded performance)

2. identified Mar 09, 2026, 02:42 PM UTC

   Status: Identified We have identified the issue impacting in-app and widget load performance. A further update will be provided as a fix is put in place. Affected components Web App (Degraded performance) Platform (Degraded performance) Conversations (Degraded performance) Meetings (Degraded performance) Offers (Degraded performance) Signals (Degraded performance) Email (Degraded performance) Mobile Apps (Degraded performance)

3. monitoring Mar 09, 2026, 03:22 PM UTC

   Status: Monitoring A fix has been implemented for the issue impacting performance and widget loads, we are seeing system recovery and will continue to monitor to ensure a full recovery. Affected components Mobile Apps (Operational) Web App (Operational) Platform (Operational) Conversations (Operational) Meetings (Operational) Offers (Operational) Signals (Operational) Email (Operational)

4. resolved Mar 09, 2026, 04:26 PM UTC

   Status: Resolved This incident has been resolved and performance is back to normal. Thank you for your patience. Affected components Offers (Operational) Signals (Operational) Email (Operational) Mobile Apps (Operational) Web App (Operational) Platform (Operational) Conversations (Operational) Meetings (Operational)