Qualified incident

Some requests to the API are failing to write data

Minor Resolved View vendor source →

Qualified experienced a minor incident on February 24, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2021, 09:07 PM UTC
Resolved
Feb 24, 2021, 08:00 PM UTC
Duration
—
Detected by Pingoru
Feb 24, 2021, 09:07 PM UTC

Update timeline

  1. resolved Feb 24, 2021, 09:07 PM UTC

    A portion of requests that need to write data to our database are failing. The UI is configured to retry these requests, so should be minimal impact to user experience.

  2. postmortem Feb 24, 2021, 09:08 PM UTC

    A new database version caused a configuration mismatch that has since been optimized. The issue was related to retryable writes at the database level, with an issue causing retries with the same transaction ID to be handled in the same database session. We have deployed a fix which has completely resolved the issue.