Qualified incident

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Major Resolved View vendor source →

Qualified experienced a major incident on January 13, 2022, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2022, 01:44 AM UTC
Resolved
Jan 13, 2022, 02:06 AM UTC
Duration
21m
Detected by Pingoru
Jan 13, 2022, 01:44 AM UTC

Update timeline

  1. identified Jan 13, 2022, 01:44 AM UTC

    We have identified the issue and are in the process of deploying a fix.

  2. resolved Jan 13, 2022, 02:06 AM UTC

    A fix has been deployed. It was caused by a new release which affected a subset of users based on a data issue that only existed in our production database. Unfortunately this issue did not surface problems in our staging environment due to different data being tested. We will work to improve data consistency between testing environments to ensure this doesn't happen again.